[TomSpasm]

When I recently had a Quantum Fiber problem (early Dec.), I was initially told it would be 48 hours, but they got to me in 24. I complained to the guy on the phone that the last 2 times I had tried to use the Quantum app on my phone that I couldn't log in and got an error message, he said "Yes, the app's no good, you have to log onto the system on your computer."

I checked 3 times during the 24 hour process whether Quantum service was even available at my address. Twice it said it wasn't, then the third time it said it was. The initial diagnosis by the tech was that another tech had disconnected me at the neighborhood hub, but once he fixed that, then the box in my garage was no good and had to be replaced. It was very clear that this company has some technical problems they haven't worked out, but they did get my system working and it hasn't failed since, so lucky me!

And I could also get you $100 referral fee...