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Originally Posted by aviator
I found John on talk of the Villages he almost immediately came over to my house and fixed my quantum fiber and all my junk TVs garage door openers , pool equipment,thermostat ,,you name it he got it all fixed up and online. I've had all this quantum fiber for 3 months had quantum representatives out here three times, many phone conversations and nobody could ever fix it. John fixed it in about 3 hours he had it all up and running and it's all running good. And let me tell you it was no easy task for him. But he knew what he was doing, and now it works. Highly recommend John I can almost guarantee he will get everything working. In a few years John he can get you $100 rebate on your quantum fiber install
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Kent, thanks for the kind words. As I was driving home I was thinking, I'm just a retired Verizon guy living in the Villages trying to help people with their internet when all else fails. I wonder how many other Villagers are out there with similar issues with no where to turn for help.
I've helped several Villagers in the past couple of weeks and although there were a couple of "questionable installs" the majority of the problems, I feel, are from inexperienced techs. I see this with Quantum and the Cable companies. As in your case, especially since you had so many techs back out to get everything running, only someone with a lot of experience with WiFi and smart home devices would have been able to get everything working. I don't believe if you had 100 techs come out that they would have been able to get everything running in your home, LOL. From what I've seen a lot of these companies are having trouble hiring experienced people and over time some of these issues will go away if they stay working in the industry. I don't think there is anyone in the Villages providing a service like this. Maybe I should start a Villages Club on how to troubleshoot your Internet installation LOL?