Did you convey you intent to cancel the contract in writing with an email or text? If you just called the agent and told them you wanted to cancel then I would paper over the conversation with an email reminding them of your intent to cancel and the date on which you communicated that to them.
Its probably no problem and the 2 weeks is a just a delay due to them being busy. But in case it drags out its always good to have a paper trail.
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