Quote:
Originally Posted by biker1
Actually, not such as good example of their "one price for life". When I transitioned from CenturyLink to Quantum Fiber, they told me the $30 per month was a "one price for life". It really wasn't as they increased the price to $40 after 2 years. I suspected this would happen because the "one price for life" was not in print on their website. When I questioned them about this they assured me it was "one price for life". I knew the rep was clueless and the only question was "how long before they raise the price?". Granted, $10 isn't a lot but they did lie to not only me but also several others that I know. I have no complaints about their service and I have had CenturyLink/QuantumFiber for almost 11 years and fiber to the house at another location for 5 years before that. I just prefer not to be lied to.
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I, too, went from CenturyLink directly to Quantum Fiber last April 2024. And the price was then $50 "one price for life". This price has not changed 'yet'! BUT, I do have a complaint with Quantum. My fiber was somehow cut down the line about 2 houses away, but nobody reported it. I tried to call and got a recorded voice to hold and I was # 56. I hung up and kept trying again....still the same, but #36. They do not have a very good service system!! I was able to get through after no internet for 5 days and they came out within the next day. So, far no fiber line has been cut! I am very satisfied, since the tech came in and removed the original modem and the several room extenders and installed ONE modem that carries the whole house very well.