Quote:
Originally Posted by jrref
OK then I would call Quantum support and have a tech come out and investigate. Something is not right. Maybe the pods need to be put in a different spot? Please let us know what happens.
In the mean time, can you answer some questions:
What Village do you live in?
Did they install the old smaller Wifi6 pods or the new larger WiFi7 Pods?
Where did they install the pods?
Are you using your own router?
How are these electric line devices installed?
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Many kudos to John! After I made several posts about the exceptionally slow speed to my devices despite the speed coming to my router being greater than my 940mbs plan, John messaged me that he would be happy to come take a look. Today he spent nearly 2 hours investigating my install and found that the plastic plug-in connectors that go into the router in the garage and into the house jack for the wifi pod were not correctly attached. He installed new ones correctly wired, and now the speed to my devices has gone from a turtlish 90mbs to nearly full plan speed (depending on the device capability)!! I think it would have taken forever to get a Quantum technician to come out and look. I did a couple of chats with them using the Quantum app on my phone. The most they did was tell me to restart all equipment, which I had already done multiple times. Again, if you have issues, let John know. Also, if you are considering switching to Quantum, let him know. He can help the installation go smoothly. Thank you so much jrref!!