Quote:
Originally Posted by DARFAP
Many kudos to John! After I made several posts about the exceptionally slow speed to my devices despite the speed coming to my router being greater than my 940mbs plan, John messaged me that he would be happy to come take a look. Today he spent nearly 2 hours investigating my install and found that the plastic plug-in connectors that go into the router in the garage and into the house jack for the wifi pod were not correctly attached. He installed new ones correctly wired, and now the speed to my devices has gone from a turtlish 90mbs to nearly full plan speed (depending on the device capability)!! I think it would have taken forever to get a Quantum technician to come out and look. I did a couple of chats with them using the Quantum app on my phone. The most they did was tell me to restart all equipment, which I had already done multiple times. Again, if you have issues, let John know. Also, if you are considering switching to Quantum, let him know. He can help the installation go smoothly. Thank you so much jrref!!
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Thanks for the kind words. So, the reason why Quantum support couldn't help you is because they assume the installation was done correctly. In your case, which I haven't seen in a long time, the RJ45 ethernet connector installed on the Blue ethernet wire in the data cabinet going to the Main WiFi Pod in your guest room was not attached correctly. I noticed the wires were slighly crooked in the connector so when it was crimped only a couple of the 8 wires made connection. The RJ45 Jack on the other end was of a type where I couldn't tell if the connections were any good there as well. So both had to be changed. What was interesting is you were getting partial connection and some internet so the tech felt everything was OK. The mistake he or she made was not to do a speed test to verify everything at the end of the installation. Also, in your specific case, as discussed, on the other side of the wall where the Main Wifi pod was installed was your kitchen with the refrigerator right there. Although that wouldn't stop the Wifi signal, it will block enough to give you less than optimal performance. Moving the Main Wifi pod to the other side of the wall corrected that problem.
So, another Installation Tip:
1) Before the tech leaves the installation, ask them to do a speed test to verify and show that you are getting the speed you ordered. Plugging directly into one of the RJ45 ports on the Main Wifi pod is best but with a not too old cell phone on the wifi should read in the "ball park" of the speed you ordered.
2) Be aware of what's on the other side of the wall where the Main WiFi Pod is installed to make sure there is nothing big and metal there potentially blocking the signal to the rest of the house. If there is, then choose another location.
3) Make sure if you are using a smaller remote Wifi pod for additional coverage that it's plugged in, in another room close enough so it gets a strong signal from the Main WiFi pod but far enough away that it doesn't interfere with the Main Pod.
I'm glad I was able to solve your problem fairly quickly. It would have been interesting to see how many Quantum Techs would have had to come out until one found this problem.