Quote:
Originally Posted by kkeennyy
This store has a record of RIPPING CUSTOMERS off, and KEEPS getting away with it. Well he Scrued the wrong GUY i wont to take ACTION .Every time i mention the store name, everyone go,s Oh no PAYNES FURITURE OUTLET!!! If anyone can recamened a CIVAL ATTORNEY OR ANY ATTORNEY THAT WILL TALK MY CASE!!! PLEASE CALL RICH At 440-897-6915
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Had nightmare experience with City Furniture. Had to pay 100% to do a special order for 3 rooms of furniture. Took forever, but finally 16 weeks later they delivered.... THE WRONG FURNITURE. Then, they REFUSED to remove it and take it back to bring correct order. The delivery people actually tried to threaten us into signing the delivery papers, we refused. Seniors vrs. Crime has no legal power, but we reported it so they would have a record... turns out they had a LONG list of complaints. BBB was no help of course, they are very retail business oriented. Called the Florida attorney general's consumer affairs department and went through that process, it took over 18 months but they forced them to pick up all the furniture that was clearly NOT the style and brand we ordered (much of which we had to store in the garage all that time and leave our vehicles out !), and we finally over a year and a half later, got all the correct furniture we had ordered. I suppose we could have had a law suit due to all the time they had the over $15,000 we had to pay upfront to order, but we were just so happy to have the furniture we ordered and the nightmare over...plus the use of our garage again ! Good luck. Advice, stay calm, communicate in a civil manner don't let your anger get the best of you (easy to do in situations like this), and I think you'll find the Florida attorney general's staff very accommodating and "on the ball". In our case, they told us it was going to take some time because they had such a large numbers of complaints against the business we were dealing with.