Quote:
Originally Posted by Jerseyjets
Hi friends,
My Dell laptop will not stay on. I have tried all home fixes (you tube) but no luck.
Please recommend who or where I should go.
Thanks and have a great 2025.
Jerseyjets
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Not sure of the model or age of laptop, but there are Dell known issues with batteries, awake from sleep, and battery charging / monitoring, and will not tell you what you should do, but here is my current Dell experience after owning dell's for 30 years.
I have an 8 year old Dell Precision, and have had plenty of battery issues. The batteries have a questionable life, so after talking to Dell, here was their steps to check the battery
1) Shut off the laptop
2) Take the battery out.
3) Plug in the power supply
4) Turn on the laptop.
If the laptop turns on and boots and windoz or linux comes up, great.
The laptop still works.
5) Shut down
6) Put battery back in, leave shore power plugged in
7) Turn on the laptop
8) After boot up, check the battery level
9) Battery shows 100% charged? maybe it is, maybe it isn't
10) are there any hardware lights, like near the disk activity light, which show an indication of a battery issue? Check your model manual to see if there are any battery indicator lights for a battery issue.
11) I have a flashing orange light near the disk activity light that tells me that the battery and charger are not talking to each other properly, and the battery won't work. Sometimes it does, sometimes it doesn't
12) If the hardware lights don't show an issue, then unplug the shore power.
Check the hardware lights for any changes.
13) If the screen goes blank, check your sleep settings on battery. Sometimes, it goes directly to sleep. Dell's have known issues with awake from sleep.
14) From your manual, follow the steps to awake from sleep.
15) if you can't awake from sleep, follow steps to power back on, usually holding the power on button down for 3 seconds or so.
If you can't awake from sleep, or the computer won't boot up and stay on very long on battery only,
and there are no hardware light issues, either the internal charger is weak/dead, or the battery is weak/dead, or both.
My internal charger is iffy, and the battery is old and doesn't hold a charge for very long at times. Other times it does fine, So i run the laptop, which is
relatively big and heavy, on battery all the time. When the battery non charging light is flashing, I play around with the booting on or off to get the issue to go away, if i need the battery for a bit.
good luck
former finance and IT guy,
home built several windoz tower models from pahts