Definitely start with Amazons app and see how they want you to proceed.
In the past I’ve ALWAYS popped in at Kohls or UPS for returns.
This holiday season I had 4 returns…and Amazon wanted 4 different return options.
1. The clothes I could return to Kohls.
2.Item Could only be returned via UPS.
3. A phone case from my son was purchased on Amazon but Shipped by a small business. I called the business, they said to return it to Amazon. Amazon said it had to be mailed at my expense back to the original small business. That’s what I did…..I don’t know how that one will resolve.
4. Vitamins. Amazon didn’t want me to ship them back. They said just to keep them and they credited my account.
So the correct answer is to start the return on your phone, and how Amazon wants you to proceed.
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