Quote:
Originally Posted by mraines
I encountered this yesterday when I called Comcast. I apparently went over my usage allotment. I wanted to know where so I could cut back(have not done this in ten years). I got caught in the loop, of "do you want to speak to someone, can I send you a link?" I repeatedly said "no" and it continued. When I finally got a real person, with an accent, I could not understand her other than she wanted to sell me more data instead of telling me how I could cut back. I finally hung up.
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HA? They won. You lost.
Any time I get an automated voice I say "representative". Usually works. If the rep is not understandable, I ask them to speak slower. That, also, usually works. You can also ask to speak with someone else (supervisor? ).