I guess none of you have ever had the displeasure of dealing with a hearing-impaired IVR system. It goes something like this:
"Hello, thank you for calling Ace Widgets. Your call is important to us. Please listen carefully to the menu as our options have changed. If you wish to place an order, say "ORDER." If you wish to check on an existing order, say "CHECK ON ORDER." If you wish to make a return, say "RETURN." If you wish to eat my shorts, say "SHORTS."
>OTHER
"I'm sorry, I didn't understand what you said. If you wish to place an order, say "ORDER." If you wish to check on an existing order, say "CHECK ON ORDER." If you wish to make a return, say "RETURN." If you wish to eat my shorts, say "SHORTS.""
>(me, thinking in normal plain English, "GRRR") SHORTS.
"You say you wish to discuss an existing order, is that correct? Please respond with YES or NO."
>No.
"Please say why you are calling."
>OPERATOR
"I'm sorry, I don't understand what you are saying. Thank you for calling Ace Widgets. Goodbye."
<CLICK>
(The above is an example of AI at work. Or rather, failing to work. If it can't understand YOU, then you'll get no help.)
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