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Originally Posted by PersonOfInterest
Why do companies have representatives that deal with customers that are difficult to understand because of heavy accents or poor pronunciation skills of the English language? I often reach customer service representatives that I cannot understand and have a very difficult time dealing with these individuals. In other cases, there are many companies where you get trapped in an automated or speech recognition system and cannot speak to a human representative. Do you think with the advent of new AI systems that this will improve or will it worsen? My hope is that the AI will at least speak in an understandable, well pronounced English language.
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As a software developer, I work with AI (ChatGTP and Microsoft copilot) every day and I'm here to tell you, it's nothing short of amazing. It can actually anticipate code I am writing. I have also found that when I'm searching ChatGPT to solve a problem, I almost always find the correct answer immediately instead of wading through dozens of webpages. It has largely made google search irrelevant to me. You can also be very specific in your question.
If it can do that when it's still in its infancy I'm sure it could, at a minimum, handle answering questions, which is why most people call a helpline. Mapping speech or text to an audible voice is already well on its way.
The one thing to remember about AI is that it is not really "intelligence." It's basically an algorithm that scours the web or some other source for information with a high level of specificity. For it to be effective with a helpline, there would have to be a robust, highly detailed set of data backing it. That would take time and effort for a company to develop and maintain.
You can install the ChatGTP app on your phone. Try it out sometime. It's amazing the questions that it can answer. Just remember to be smart never put personal information in it. If I'm not mistaken, it actually warns you that they make no guarantees about data privacy.
That said, I can think of a couple problems I have noticed with AI generated content. First, you do sense the loss of human connection. When I am looking up reviews of a product on YouTube and I come across AI generated content, I almost always abandon it. I want to hear a real human being talk about the product and give me their personal opinion.
Another problem is eventually someone will figure out how to monetize it. Think of Google search. Most of the results that you get at the top of your search are paid for. It wasn't like that early on. Enjoy it now while it is still relatively free from that.