[pcntech]

Some but not all companies will have US based people you can talk with. If you feel you have reached an overseas support center, as to speak with a US Based representative. With any luck, they will transfer you. As an IT tech, I had to deal with one of the largest computer companies in the world. When I would call in for assistance, I would ask for a US Rep in Atlanta. (Oh gee, I just gave away the companies name). I always opt in for the "Brief Survey after the call" and slam them if I got a overseas rep that I could not understand. "Hello my name is Randy. How can I help. Hey dude, your name is not Randy, it's Rashid.