I tried to order from Applebee's on the phone, because their website ordering system forgot the option to select a side with a steak special and we didn't want mashed potatoes (the default). It stuck me into the IVR system and said I could order via that. So I started out telling them what I wanted, and it didn't understand me. I read off the menu, SLOWLY, enunciating the words, and it still didn't understand me. So I tried to 0-out to get someone there, and it thanked me for calling and hung up.
I ended up driving there and ordering my take-out in person. Waste of an hour, because I had to deal with the 10-minute failed call, then waiting for someone to notice I wanted to PLACE a take-out order (not picking up one that had already been placed), then place it, then sit in my car and wait for them to bring it out (they didn't have any place for me to wait inside).
Horrible horrible experience, and all because of AI.
|