There should be at least one competent mechanic, and at least one porter on duty during business hours, preferably two of each.
If this corporation just hires "handymen" off the street as their mechanics, that is unacceptable (as specialized training is required, and each individual pinsetter has its own quirks). Lane oiling must be considered as well.
Source: Managed a 40-lane bowling center.
It seems as though the owner is determined to do things as cheaply as possible, so I only see two possibilities:
1. Create some type of petition outlining the problems, get as many people to sign it as possible, request a meeting with the highest-ranking employee (General Manager, most likely), then you can show them how many paying customers share your frustrations. If you do not gain satisfaction, time to escalate.
2. The lifeblood of pretty much any bowling alley is league bowlers. Very few locations would be able to thrive on walk-ins/open play only. See how many commitments you can get for a boycott. This will be difficult, as most won't want to rock the boat, but in order to force change, you must affect the incoming $$$.
Neither option is likely to succeed, sadly. You might try contacting someone way up the chain of command with The Villages, but I doubt they would apply pressure to a tenant.
Short of an ownership change, it doesn't look promising.
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