Quote:
Originally Posted by Arctic Fox
It used to be so easy to access old bills, and each month they sent you a pdf anyway, but now I am unable to find them in their "much improved" on line record system.
I have asked VCDD and, while they are trying to be helpful, nothing they suggest works, Firstly they sent me to ways to pay my current bill (mine is paid automatically) and now they've sent me a link that, when clicked on, gives the error message "Record not found. Sorry, the record you have requested could not be found".
All I want to do is to see my bill for December (I was traveling and could not view it at the time).
Maybe I should just go back to paper bills, although they've probably hidden away the page to request that, too.
Thank you
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Do you have a recent pdf or paper bill? There is a PIN included on those that you will need.
- I live in Sumter County and the bookmark I use is
BSAOnline for Sumter County.
- Enter your street address (1313 Mockingbird) and search
- Click on your name or address in the search results
- Enter your Account PIN found at the top of one of your recent bills
- You should then see all the information you want including your most recent bill
I receive an email with a link that takes me directly to my current bill. If I can find my last one I'll look at that and update this message with anything I can learn from it.
EDIT:
- My invoice email was sent to me on 1/13/2025
- At the top of the email is a link for "View Invoice or Pay Now"
- Clicking that link takes me to a "Your Invoice" page with an amount, a due date, and a link to "View Invoice"
- Clicking that link......
----- The first time it resulted in an error page
----- The second time, it downloaded a pdf of the bill
It seems the site is having issues at the moment. If you are using the similar link from the message you received then perhaps it will work if you keep trying.