For a while there, I was not even getting my paper bill. I spoke to them several times but it was still erratic. I was 2 days late once and it cost me $15. Unfortunately, I would highly suggest you take matters in your own hands to identify what is due and when. I am very disappointed that they make it so hard to pay? Wish we could privatize, then they would be working to get those monies as quickly as possible instead of making it hard. Sorry to vent but this has been adVENTure. lol
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