Speaking from experience...making a complaint with the Postmaster at the Lady Lake post office will go absolutely nowhere. You will be forgotten/ignored/dismissed quicker than an exhaled breath. If you have a legitimate complaint about mail service, you need to file an online complaint with USPS. You should also document everything. Online complaints go over the head of the local Postmaster, and do get looked into. Your issue may or may not be resolved to your satisfaction, but those complaints do get tied to the Postmaster and his/her contract employees. I certainly agree the "system" we have here in The Villages is not ideal.
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