[RoseyRed]

Originally Posted by Arctic Fox

"Before you disconnect, we'd like to find solutions to better fit your needs.
We value your business, and we don't want to lose you as our customer.
We'd love to speak with you one-on-one to offer you our best options to help keep you connected."

Having already wasted 30 minutes on Chat with an agent, whose only "offer" was a plan costing $10 MORE than I was already paying, I don't have much faith in this plea being anything other than pure marketing so they can offer me TV and phone, too


Two things:
1) In order to get any sense from Xfinity you need to threaten to leave; and
2) Their left hand doesn't know what their right hand is up to.