[Laurawilcox]

I have mentioned on an earlier thread that our experience with Now was a nightmare. You are given a router and sent home. Now is new to them and most don’t know what it really is so they are lost trying to help you, other than it isn’t them. If you want someone to plug it in it is the standard $100 or whatever set up fee. First everything is done through an app, you don’t talk to people, you chat on the app with people who people who are very sorry for your problem but probably cannot help you. So when installation, or your TV acts up, or your pool router or any of the other things that use that service go crazy you will spend hours, like multiple digits of hours trying to get something fixed. Hours in their store, hours on chat and hours just not saying nice words about people, or perhaps your dog, out of frustration.

Comcast is going away from any sort of person to person phone support with Xfinity as well if you try to get help you will learn this quickly when the recording says “sorry, cannot help, goodbye”. That one is my favorite.

They never could quite figured out what the problem was and we are back on Xfinity after a heated discussion with Loyalty after decades of using them. 12 months of this until we have to take a jump again into something to stay under $100+ a month for basic service.

We also had to spend an hour, twice, having them realize that we only had one not 4 accounts. Again last month they billed for the cancelled Now account.

Feel better now.