Quote:
Originally Posted by NJblue
I live in Hemingway and am still having problems. I was just on hold for 45 minutes on a call and when I finally got through the call was dropped. After almost a month of bad service (and hoping that it would clear itself up) I finally called Verizon to register a complaint. Ironically, even this call was dropped. To their credit they did call me back. They said a number of complaints have been registered but they still do not have a fix for it. Based on the conversation, I got the impression that the squeeky wheel gets the grease so if anyone else is still experiencing problems, I encourage you to call them and register it so that the priority is established.
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I turned in a complaint several days ago (I think 12/30/09) and got a repair order number. They are suppose to text me, email me or phone me when the investigation has been done. Although I have had a few dropped calls, my major complaint is the inconsistency of Verizon's Wireless Broadband Service. It work very well up until about a month ago. Now it switches back and forth between Broadband and National Access at the drop of the hat. Sometimes the service is breathtakingly fast and other times I could walk to your house with the message faster than the Internet could carry it.
I too would ask everyone to ask for a repair number when they call. Something has to be done.