Quote:
Originally Posted by jrref
I don't disagree. What I was trying to point out is some people complain they are not getting the purchased speed from their provider and something is wrong when in fact they are either not measuring correctly or don't have devices that will go as fast as the purchased speed. When I was talking to a tech a while back, he mentioned one of the most complaints they get are reports of "slow speeds" and almost all the time its because of the things we are talking about and there is nothing wrong with the service.
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They're measuring correctly. They're just not understanding the science. The science is - these speeds are SENT TO the end user's devices. Their devices determine how efficiently they pick up that speed. They're getting 400mbps (in my case). But they're using a modem that only has a 350mbps capacity. Or their device isn't connected directly to the modem by a cable. Or their router isn't in the same room as the device. Or they have a half dozen OTHER devices all sharing the same connection, and latency happens when you're sharing connections.
In other words, everything is working as intended. They just don't understand how it's supposed to work.