I had the same issue a while back but do not exactly remember how I got it to work but I think if you take a screen shot of the picture, etc try to save in adobe, paint or other format to reduce the size might work (basically try another format). If using IOS (iPhone) you can look at the size by hitting the information button at the bottom of the picture. Not sure this helps but I just kept messing with it until I got a lower resolution format.
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