This can be a process. If you are the original owner they are under warranty for 10 years. If you are not the original owner, then you need to figure out who the warranty is through. Then make sure you have paid to have the warranty transferred. Sometimes even dealing with the Villages Office it takes a few calls to figure out what window company you have to deal with. Once you find them then jumping through the hoops can be started. It is not a quick process.
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