Quote:
Originally Posted by Cliff Fr
This thread has me wondering when AI will be used to manage an investment portfolio.  |
From my opinion, AI is just an extension of all the technology automation full of delays and frustration. If a persons issue is not straight forward and an "actual" human is needed, it's just another way for companies to hire fewer employees.
This in turn makes it harder for customers to get resolution. Every company that is called or contacted electronically now has some type of automated system and when you finally get a human well then that is another set of issues. We all have had the issue of the language barrier, oh and let's transfer you 3 times, and then suddenly the call is disconnected. The general public does NOT have a choice on using technology and I hope it will improve with time!