Quote:
Originally Posted by logdog
False Advertising -
I found a water leak over the weekend and couldn't determine the source. Village Plumber advertises on their web site that they "specialize in detecting and repairing leaks promptly to prevent water damage" and "providing 24/7 emergency leak repair services."
I had already called my regular plumber and Mike Scott Plumbing and neither did leak detection so I tried Village Plumber. I left several phone messages beginning early Sunday morning and submitted an online request. They didn't return my calls until Monday morning (so much for 24/7). Then they told me they don't do leak detection and gave me a number for someone who does. I was told to call them back to schedule repairs after the source of the leak was found. When I did that later that day, Village Plumber told me they wouldn't be able to come out to my house for another week to actually fix the active leak.
Needless to say, I went with another plumber to fix my leak and I won't be calling on Village Plumber in the future.
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We've used Village Plumber for going on five years now. No complaints: prompt, courteous service. reasonable prices, and they stand behind their work.
The issue described by the OP could likely be attributed to Village Plumber being flooded (no pun intended) with jobs during the time period covered, which IMO is a good thing...I'd be VERY nervous if I called a plumber and he/she said they could be right there.