Could you tell me where this operation is located in The Villages and possibly a phone number if you have it? Thanks!
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Originally Posted by REH7380
I have not made any recommendations on TOTV but am making an exception in this case. I have used "On Site Compurter Repairs" in The Villages and they are terrific. I actually called the manufacturer 3 times with the problem and in each case they were unable to help even at the "Level 3 Support Service Departments" I finally called On Site and they did some extensive diagnostics and identified the problem. The manufacturer continued to tell me it was a software problem and they did not warranty software. It ended up as a "hardware problem" and the product was shipped with defective wireless cards. The Manfacturer (Lenovo) agreed to replace the card in the one computer that was still on warranty but not the other which was off warranty and had the same shipment of a bad wireless card.
Not only did On Site do the work but their price was truly fair and honest.
They are a great support team and I hope they ultimately advertise on TOTV since they deserve all the business they can get.  |