Quote:
Originally Posted by JohnN
I called Romac and they said it's a 20 year warranty
|
The windows for many of The Villages houses were manufactured by Custom Window Systems in Ocala. You can read their warranty by clicking on this wensite:
Warranties | Custom Window Systems
I spoke with this company today, and they told me that the 20-year warranty only applies to windows purchased after September 30, 2024, and can only be transferred to one additional owner. Windows purchased before September 30, 2024 only have a 10-year warranty, and there is no transferable warranty. The company will furnish a replacement glass, but the warranty does not include any on-site installation. So, Romac can charge whatever they want to measure and to install the windows. Also, you do not need to hire Romac to install the windows. You can file a claim directly to Custom Window Systems, and you can hire anyone you want to install the windows. This is information that I received directly from the company who manufactures the windows.