Quote:
Originally Posted by retiredguy123
If your printer has a screen, click on the wifi icon to see what network it is connected to. If the network name is correct, you may need to enter the network password to connect the printer to the wifi network.
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I believe this is the problem. Since the desktop is seeing the printer and is able to print, the internet and Wi-Fi is fine. The cell phone and chromebook need to have the wifi reset. You need to go in and Forget your network on these devices then connect up to it again reboot, and you should see the printer.
When changing the Wifi whether to Quantum, Spectrum or Xfinity, etc., most of the problems are with very old printers that have trouble connecting up to the newer WiFi equipment. In some cases, I've hard wired the printer where possible. Quantum has a device to fix this but in a lot of cases the printer is so old that it makes sense to just replace it since they are not very expensive.
Also, remember, none of the techs from any of these internet providers are going to know about or spend the time troubleshooting all your devices in your home when changing your internet and Wi-fi. I had a referral in Bonita Villas where the Villager had many home automation device that took me a couple of hours to get running and I have a lot of experience with this type of work. So, first, whenever you chage your Wi-Fi equipment always try to use the same network name and password so most if not all your devices connect up and know that if you have a lot of wireless devices you have to take some responsibility to get them all reconnected or call someone like myself or other Villagers willing to help you get things conneced. Don't depend on the tech because their primary job is to provide the service and make sure you have good coverage and not spend hours troubleshooting your home eventhough some will spend some time helping as much as they can.
When I'm involved in a Quantum install, my job is to make sure all the TVs, computers, cell phones, printer and the thermostat are all connected. Most of the time everything comes right up but you need to check all this.
Finally, concerning connection speed. So far, i've never seen an install where the connection speed is wrong but it can happen. Remember, depending on your equipment, you need to hard wire to the system to get a true reading. Wireless will always be slightly slower and if you have an older device, it may not go to 1Gbs. But a hard reset of all the equipment usually solves the problem. So, for those thinking of switching to Quantum fiber, before you sign up, take a look at the following link or get me involved and you will have a flawless installation.
https://www.talkofthevillages.com/fo...670-post1.html