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Originally Posted by jrref
Anyone considering switching to Quantum or Centric Fiber but may be hesitating and have questions?
Also, anyone having Quantum or Centric Fiber having issues and need help?
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Have had Quantum Fiber for the last 10 months and overall been great. However, over the last month I've notice my UPLOAD speeds, on a handful of days, have dropped to near zero. Downloads have been consistently fine, but uploads are like .001 Mbps, which makes streaming or doing anything near impossible. During those times I power cycled the SmartNid and was able to get a usable upload speed to return (don't know if it was my action or a Quantum fix on their end). Today the issue reared its head again, power cycling the Nid only resulted in a continuous flashing blue light. Called Quantum support and they indicated that they could not reach the Nid on their end and will send a tech out tomorrow.
My question is what can cause such a situation? Looking on line (via 5g on my phone! Ugg!), replies about poor upload speeds always blame the home Wifi. That doesn't seem to be the issue I am having as all indications are its on Quantum's end. Any thoughts? Thx in advance.