Quote:
Originally Posted by jrref
The fact that you are getting a flashing Blue light means the SmartNid booted but it can't get an IP address from the Quantum network. This could be anything from a defective SmartNid to something broken in your circuit. I have not seen any SmartNid's go bad but like any other device it's possible. What we have seen is there is a fiber connector in the box outside your home that goes bad and can cause this type of problem. It's a simple fix. If you had to wait for the tech I would suggest opening that box and carefully move around that green fiber connector and see it anything changes. It will be a temporary fix but at least might get you going again.
One other thing you can try while you are waiting for the tech is on the SmartNid near the power connector there is a reset button. Take a paper clip and depress the reset buttone for 20 seconds. This will do a hard reset on the smartNid. You should see the light go red, then green, then flash blue then go solid green if it comes back.
Out of all the Quantum installs I've been involved with, they are very reliable but like anything else, something can always happen.
Please let us know the outcome of this. Thanks
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Since my last posting the NID (series C5500XK) must have made a connection as the light is now solid green. But speed testing the unit from the Quantum app shows 960 down and 33 up. Ugg. I then tried your suggestion checking the connection in the box mounted on the side of my house. All connections seem solid and moving the wires a bit didn't make any difference. I would try your reset suggestion, but the fact that I at least have a connection and don't wish for the NID to go back to flashing blue means I'll just wait for the tech to arrive tomorrow. But, thanks much for the suggestions and reply!