TREE: I am sorry for not responding sooner but missed your note and question. On Site Computer Service is located in Lady Lake and their phone number is (352) 638-1865. Sharon will answer the phone and it will probably be Jason who fixes your computer. I can't say enough good about them !!
The problem he attacked for me (Lenovo Laptops) could not be handled by Lenovo Tech Service (I made 3 calls and even level 3 could not handle) and it took Jason an hour to find the cause of the problem and it was pretty complicated.! Basically, I have 4 laptops and 2 would not stream. Lenovo claimed it was software and they don't warrant software. It ended up being a defect in the system. It is a long story but they made the download too slow (Uploard was fine) and to correct it the Power management had to be adjusted, the router download changed from "N" to "G" and a few more adjustments. The download went immediately from .5 to 13.0 and both now stream perfectly. If anyone is having a problem with streaming on a Lenovo product Jason can now fix it. Lenovo cannot.