Everybody knew what the temperature was before they went out on the course. To decide half way through that it's too cold is not the fault of the golf course.
If you decide half way through a movie that you don't like it, the box office will not refund half of your money.
Now, having said that, this is The Villages. It's very much like a private country club. They know that you will be back. They know that you are a resident here and will spend hundreds, if not thousands of dollars during the coming year. It's best not to **** off your good customers. The refund should be done with a smile even if it's tough to swallow. If you **** me off today, I will not likely be back tomorrow. Why lose hundreds to save $15?
If I'm not mistaken, there was a house cleaning a year or so ago at Lopez because of bad attitude. It could happen again.
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