Quote:
Originally Posted by retiredguy123
That may work. Uninstall the app and then reinstall it.
You should have the Xfinity Stream app installed on the Firesticks. It sounds like you have 3 Firesticks? If so, try switching two of the Firesticks and see if that resolves the caption issue on the one TV. If it doesn't, the problem is not with the Firestick. Another thing you can try is to install the Xfinity Stream app onto the TV smart hub, assuming the TV is a smart TV. Still, another thing to try is to reset the TV by unplugging it and plugging it back in, and reset the Firesticks by unplugging the modem/router.
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Good though swapping fire sticks to see if the problem moves.
Couple of things:
- In the post above the OP mentioned SAP being off. SAP has nothing to do with closed captioning. The OP should skip the SAP setting and look for "CC" or "captioning" or "English with subtitles" or maybe just "subtitles." The label seems to change by streaming service and I don't have the Xfinity service to check.
- It's at least possible that CC is active on the TV itself and not the firestick. If that is the case then no amount of messing with the firestick remote will fix the issue. The OP should look for a CC option using the TV remote and see if it is turned on.
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