I tried to get an Uber from the Brownwood Hotel one night. I was waiting 15 mins before a driver was assigned to me. I did not cancel the ride from the app (never had to do this before) and uber charged me a fee. I was able to get the fee reversed. Uber does not have a lot of drivers around here. Right now at 4:04 pm, Uber shows I can a ride in 11 mins (normally in major cities I wait 3-5 mins). Plus, a short ride here costs $15 which is high.
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