Quote:
Originally Posted by Bill14564
I don't like the practice either but how is it any different from what we've read about Xfinity (and probably others)?
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I have never negotiated with Xfinity, and my overall costs have not increased more than other services over the past 8 years. I do think that Xfinity should notify customers when to renew their contract. When an Xfinity contract expires, they automatically switch you to a month-to-month plan, so your bill increases because you lose the contract discounts. This causes many people to think that Xfinity raised their rates when they did not. Xfinity could improve customer relations by giving a prior notice to renew the contract before it expires.