Quote:
Originally Posted by Mccoygl
I want to register a complaint about the recent deliveries of The Daily Sun in my neighborhood in Newell. Over the past few rainy days none of the papers have been double bagged and are often soaked and unusable. I phoned the publisher this morning to complain and was told they had no way to redeliver my paper, and while they did credit me for the day, I consider this the same as no delivery at all. I was told that they had recently changed delivery agents here in March, which is about when I started getting half my papers delivered into the yard where they are often soaked by the sprinkler system. I was also told that on rainy days they are required to double bagged the papers, but this has not happened in recent weeks. I went to the Daily Sun website to register a complaint and discovered that they have a list of complaints that can be submitted, but I found no way to report this one. So I am describing the problem here in the hope that The Daily Sun will take some corrective action regarding their new delivery lady in the Newell area.
|
You cannot change what has already happened. I personally have had The Daily Sun delivered since 2007 and have had very few problems.
From your statement above, it would appear that you just called today. Give them a chance to correct the problem. If you have called before and see no change, escalate your call to a manager at The Daily Sun.
Good Luck.