Quote:
Originally Posted by dadspet
The Villages Health at Brownwood
I wanted to look into a new primary care doctor and called the Villages Health Care at Brownwood to see if they would accept my company's provided UHC Insurance.
They said they could and immediately set up an appointment to enroll me as a new patient. Their presentation was impressive, but there was only 1 Dr who would accept new patients with UHC insurance, and his 1st apt wasn’t until later in September. I agreed to enroll and filled out the new patient paperwork. The rep also indicated that sometimes, if I called in, the doctor might have cancellations and could be available earlier.
Today, 6/2/25 I tried to call The Villages Health care at Brownwood (11:40 AM) and waited 10 minutes before I gave up and pressed 1 to have someone call me without losing my place in the Q. I waited until about 1:30 PM and never received a callback, so I tried again. This time, I decided to try the option for people interested in joining The Village Health Care since it worked so fast before, but that option was also busy. So again I pressed 1 for a call back, and this time I did receive a call back shortly. Of course, I informed them of the extremely unacceptable service, and they said a manager would call me back by the end of today. After an hour or so, a manager did call me back and agreed, not having received a call back was unacceptable, and would speak to the Brownwood manager. However, she said it was normal for long wait times on Monday since that was their busiest day – Amazing considering we aren’t in Snow Bird season, I can’t imagine the wait time in Snow Bird season.
I can only speak for my single 1st experience calling The Villages Health Care at Brownwood, but I wonder if others experience the same long, unacceptable wait time just to have a call answered? Based on this experience, I got the feeling that this is not a good decision to change primary care doctors.
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Ted’s wife here: I would kindly suggest that you remain patient especially if this is a well check for you and not an emergency. Once you become an established patient, you will have access to the Patient Portal. Unless it’s the weekend, I send a message to my provider stating what the issue is and what steps if any I have taken to remedy. I get a call or reply through the portal within 24hrs or sooner. I am very happy with the services provided and I have several Specialist as well as my PCP.
I wish you the best and good health