Quote:
Originally Posted by thelegges
Our first house was with our bank, developer is not happy. Closing Department had an upgrade on their system previous day of our closing. The program would not send paperwork to our bank, we sat at our bank until 8pm waiting for them to fix.
Finally closing department, said it was our bank, not them, if we would have used Citizens this would Not be a problem. Glitch fixed at 7am following day (two days off work) along with the Penalty.
Our bank took it upon themselves to pay the penalty instead of us.
6 days after closing I received a phone call berating me that “we should have paid the fine, it was our fault for not using citizens.
“Our bank should have not intervened”. My reply, the reason they are my financial institution, is because they Value their customers. A closing department mistake should never be pass on to customer.
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Yeah, they flat out don't like it if you don't use Citizens, happened to me, too. Hopefully, now that they are getting out of Citizens, that will change.