We have used Munns for our HVAC service since our house was built 11 years ago. Annual maintenance and emrg service (capacitor). Been very happy with them over the years...
BUT, when they called me a month ago to confirm our upcoming annual service, they informed me that the annual maint cost is going from $99 to $145 next time. Whaaaaat? 45% increase... I was not pleased at all. But they came out a few weeks ago and did a great ($99) job. The guy was here over an hour. When done he showed us pictures he took (about 15) of all the areas of our HVAC with before/after, like cleaning coils etc. ---good marketing to show why maint/cleaning is needed.... Paid the $99 happily.
I do the normal hot water in drain, filters, etc etc myself. He used a suction method to really clean as well.
My bottom line, as I like Munns - I will extend the annual maint to around 18months now. Basically the same cost but less often. I do like having the maint done by pros. Bottom line peace of mind.
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