Quote:
Originally Posted by DBChris
My husband and I tried Tequila Cantina based on recommendations from here. Service was horrific. Food was brought to the table and server never came back except to drop off the check. Food was average.
We decided to give it another try and took my parents. Took several minutes to even have a server come over to take our drink order. The wait for the food was long, yet again.
Here’s the kicker, when we paid the bill, we used a credit card but left a cash tip and wrote in cash on the receipt.
When I checked my account, the amount was more than the total amount I paid. The server helped himself to additional tip. I had to call the credit card company, explain the situation and dispute the charge.
Never again!!
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Get the OWNER on the phone. Read the server's name (date & time too) from the bill and get him/her fired. The Villages Gourmet Club website even lists the owner's name in the listings. You can ask for them by name.
If you owned a restaurant wouldn't you want to know this was happening to your customers?
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