Quote:
Originally Posted by Rainger99
Hertz has started using AI to scan cars when you leave the lot and when you return. Apparently the high resolution scanners are picking up damage that is not visible to the naked eye.
The AI can “detect 5X more damage than manual checks” and generate “6X higher total value of damage captured.”
If the AI detects “damage” you are charged an exorbitant amount including the damages and a processing fee that may be more than the damages.
In one case, a couple was
charged $195: $80 for the damage and $115 in fees, including those incurred “as a result of processing” the damage claim and the “cost to detect and estimate the damage” that occurred during the rental.
After reading this, I am very hesitant to rent from Hertz.
Has anyone had this happen to them?
Customers Are Outraged With Hertz AI Scanners They Say Automatically Charge For Questionable Damages - The Autopian |
We would avoid using Hertz for now with that information available. However, I think it's somewhat like the plague, it will keep spreading. Other car rental companies will soon be joining the parade.