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Thread: Be Careful Renting From Hertz!
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Old 07-13-2025, 10:10 AM
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Quote:
Originally Posted by RoseyRed View Post
before and after pictures would likely cut down on the nonsense!
No, it doesn't. Even if you have ironclad proof that the "damage" was on the car BEFORE you left the rental lot, it is impossible to talk to a real person to get this resolved. Hertz just charges your credit card and your bank is likely to side with Hertz since they show "proof" of damage. This IS A MONEY GRAB, adding hundreds to many rentals.

Solution is, NEVER rent from HERTZ, DOLLAR, FIREFLY or THRIFTY (all the same company) unless you don't mind being arrested and thrown in jail for a few days because they had your rental vehicle tagged as STOLEN when a passing cop ran the plate.

Take a closeup video of the entire car BEFORE you leave the lot, for all other brands too.

Hertz is headed for it's bankruptcy again with this behavior.

I had a problem with Avis last year; I got a notice in the mail of damage to the front right tire on the car I rented. The damage happened 11 months ago. Took them that long to see a flat tire? Luckily I found the right person in the Avis corporation to talk to. Hertz doesn't have a customer service department evidently.

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