Quote:
Originally Posted by Velvet
What does a passing level of service person do? Not call you, “Hon” or other terms of familiarity and show a level of good manners in general. Their hands etc are clean and their appearance is not frightening. (White gloves, as in the past, are not expected.) They can remember your order and check once during the meal if it is ok. They can pay attention to your table so when you signal they notice and come as soon as they can. If the owners gives them an unreasonable number of tables to look after because of a special situation, they can mention it, so you have more patience with the service.
Superior service is when they remember what you like and offer a welcoming smile. Or they do something above and beyond from what is generally done.
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Although I am not fond of familiarizing of a personal nature from people I don't know, like "Hon", "Sweetie", "Hair-lip", or "Babe", I assume the establishment would expect those that represent them to be polite. No more, no less.
Hands clean is a basic health/food safety requirement. No points for that. As for appearance not frightening, safe, clean and covered. Faces don't frightening me. But some of the tattoos I have seen were pretty off-putting I have to admit.
Remembering what you ordered? If it isn't written down, this is on the server. No points for remembering, but a chance of losing points if they bring me someone else's food. Oh, yeah. If my meal was delivered to and placed before the wrong person, don't bring it to me. You would be re-serving food already delivered to someone else. Like assuming those leftover fries can be reserved with the next burgers
Checking once after you have a chance to sample your food should be required as much for the restaurant as for customer satisfaction. You wouldn't want your customer sitting there with blody undercooked chicken or a half frozen halibut where everyone can see or smell it. Again, no points for basic requirements.
I am understanding if some accident happens. I am forgiving if the server is not at fault, or even if they are as long as there was no malice. But that doesn’t mean I think the customer is obligated to pay for the damage or inconvenience.
"Superior service is when they remember what you like (I've never met them before) nd offer you a welcoming smile". That is just a natural greeting! I do it all the time! Pay me!
"Or they do something
above and beyond what is generally done". Like what? Seriously!? A pedicure while I'm eating. Wash my car? What service "above and beyond". Realistically, I can't think of anything that doesn’t sound silly.
We'll still go out to eat. We still will tip as long as it is the custom. And, I will continue to point it out for the nonsense that it truly is.
Pardon me. I'm taking my wife to dinner. 20% tip included. 🫤