They are buying builder grade HVAC systems and get Hugh discounts due to the bulk quantity. If they were to buy one at a time, special order units their discounts would be severely reduced. Their installers are trained for garden variety installs not the suffisticated units you are after. Their argument about the refrigerants makes no sense. How come the private installers can get whatever you want with whatever refrigerant that is mandated by law. This issue is purely a I don’t want to vs a can’t do. JUST MY OPINION!
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