Thanks. I don't know Frank Gay and have never used their services. I'll just point out there is a big jump from an outlet on the floor not working to the tech having actual knowledge of that fact "Right Away". In the end it may have turned out to be that, but I think it's a leap for the reviewer to label this business as a Scam based solely on the information they've provided here.
There are probably enough electrical folks around and I have one already with whom I'm comfortable. If I didn't, I would probably avoid Frank Gay based on this, but I'm not certain it's totally fair to them.
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