[Thetwisted2]

Originally Posted by Topgun 1776

According to a CFB rep today, the new bank sale isn't official until May of 2026.

But, I've noticed a few things - yes, these are "first world" problems - but, I wonder if this is an indication of what's to come.

I called this morning due to a "dormant letter" that spelled out there has been no activity on my account for almost 365 days (which wasn't true). Because of this, if I didn't have some activity on the account, they would charge me a $10 dormant fee each month until I do.

Yes, I keep a small amount in my CFB account and I've been with them for 5 years. But, I've never received a dormant notice and I've gone several years now without such a notice.

I've never had to speak to a machine and always been able to speak to a person each time I've called about anything before. Today, I was sent to an automated response that said I was "# 7 in the cue." I elected a call back, but never got it. I had to call them over an hour later and finally spoke to the rep. He told me he would document my account as contacted and there would be no charge - this time. I informed him if I ever did receive a dormant fee of $10, I would take my small balance elsewhere just for principal. I'm sure that didn't scare him.

Has anyone else experienced this type of notice before or the change in customer service since their announcement to sell?

They just want to make sure you are still alive, the $10 fee is to ensure you respond