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Originally Posted by Bill14564
No, we don't all know that.
We *do* know that different businesses have different policies and that three are anti-fraud and anti money-laundering rules that banks are required to follow.
What is a bit odd is that "(t)he account opening went smooth" if the bank needed more information. Perhaps the bank does not provide the CD but gathers funds to buy a product from another source which requires the full address. Just a guess. Still, you should have been informed when the account was opened not several days later.
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Then, if they knew their own policy they shouldn’t have took his money cause of the address problem. But no they took his money and then held him hostage.