Talk of The Villages Florida - View Single Post - What is going on with logging in to Social Security? The process is ridiculous.
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Old 08-19-2025, 03:58 AM
Rainger99 Rainger99 is offline
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Originally Posted by Boomer View Post
I had not tried to log in to Social Security for a long time, until about an hour ago. I never made it because the process is a convoluted mess. It now requires that govID thing or whatever it is called.

I could not believe it was asking me to take a picture of myself with my driver's license. It is supposed to be some kind of new authentication add-on. Sending a code to my phone was not enough. Now it wants me to take a picture of myself and send it to them. How creepy.

How can putting even more information online be more secure? Is this supposed to be the latest, greatest, state-of-the-art security? If so, why is it still asking us to check those stupid boxes with pictures in them to prove we are not robots?

All I wanted was my 2025 statement. It was easy to get to the last time I looked. I probably printed it then but can't find it now.

I thought maybe it was just me, so I asked Google and found out I am not the only one ranting about this. I backed out because it does not feel secure to me. Adding two more pieces of information to a system that could be ripe for hacking makes me wary.

Does anybody know how to return to getting annual statements in the mail?

I miss the last century. Almost every day, I find myself quoting Dorothy Parker who was said to answer her door or phone by saying, "What fresh hell is this?" I don't say it to phone calls or visitors, but I say it when I turn on the computer and see what's new.

Boomer
It is a nightmare trying to log in! It is about a four factor authentication!

In order to sign in, my wife had to take a picture of her driver’s license (both sides) and then take a selfie. It kept telling us that the photos did not match!!!

I remember when I first created the account the password had to be about 16 digits!

I would suggest calling them first thing in the morning. You may be on hold but they give you the option of having them call you back. I tried that about a month ago and it works. It was about an hour wait but I didn’t have to listen to that terrible music for an hour.