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Originally Posted by JohnN
We're from the government and we're here to help you.
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It has been a few months but I recall having to do more to get on to the SS website. I do receive my yearly SS income statements and updates by snail mail.
Dealing with the government can be a nightmare. A few years ago I created an account with TreasuryDirect. Then my AT&T email account was closed because I did not change my password after several requests. I was locked out of my account and could not access my email at all. To update my email address at TreasuryDirect I had to fill out a special form on paper, obtain a Medallion Signature Guarantee from a bank officer and snail mail it in. After a couple weeks I started checking, no email change. My T-bills were locked in a government account I could not access. I phoned and finally reached someone who told me that because my account was a trust (RLT) account it would take more time. Well, it only took 9 more months!
When my email address was finally updated I sold the bonds in the TreasuryDirect account and buy and sell my Treasuries on the Schwab platform. No more TreasuryDirect for me!